At KYGUNCO, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes you may need to return an item, and we want to make the process as seamless as possible. Our Returns Policy is designed to be fair, straightforward, and customer-focused. Please read the following information carefully to understand our guidelines for returning products.
30-Day Return Policy
We offer a 30-day return policy on most products, starting from the date of delivery. If for any reason you are not satisfied with your purchase, you can initiate a return within this timeframe. Please note that some items, such as firearms and ammunition, may have specific return restrictions due to federal and state regulations. It is important to review our product listings and contact our customer service team for guidance regarding returns on these items.
Return Eligibility
To be eligible for a return, the item must be in its original condition and packaging, with all included accessories and documentation. We kindly ask that you do not disassemble or modify any products before initiating a return, as doing so may affect your eligibility. If you have any questions about the eligibility of a specific item, please reach out to our customer service team before initiating the return process.
Return Process
To initiate a return, simply contact our customer service team within the 30-day return period. Our dedicated representatives will guide you through the process and provide you with a return authorization (RA) number. Please include this RA number on the outside of the package when returning the item. We strongly recommend using a tracked and insured shipping method to protect against loss or damage during transit.
Return Shipping Costs
In most cases, the customer is responsible for the return shipping costs. However, if the return is due to a mistake on our part, such as an incorrect or defective item, we will cover the return shipping expenses. Please contact our customer service team to discuss the specifics of your situation and ensure a smooth return process.
Refunds and Exchanges
Once we receive and inspect the returned item, we will process your refund or exchange within a reasonable timeframe. Refunds will be issued in the original form of payment used during the purchase. Exchanges will be processed based on product availability. If the desired exchange item is not available, we will provide you with a refund.
Customer Support
At KYGUNCO, we pride ourselves in our exceptional customer service. Our friendly and knowledgeable team is here to assist you with any questions or concerns you may have about the returns process. We are dedicated to making your experience easy, safe, and enjoyable, even when returning a product.
Thank you for choosing KYGUNCO for all your firearm and shooting sports needs. We appreciate your trust in us and look forward to providing you with top-quality products, unbeatable deals, and outstanding customer service.
