Incorrect Items: If the merchandise is not what you ordered, KYGUNCO.com will replace it or give you a full refund if returned within 10 days of receipt (for online orders: 10 days from the day the package was delivered). Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. KYGUNCO.com cannot replace products that have been used, unless they are covered under the manufacturer's warranty, which you will then send directly to the manufacturer for replacement.
Shortages or missing products: Need to be reported within 5 days of receipt of item.
Orders cancelled while processing (order has been placed, invoiced and/or shipped) AND unopened items are subject to a 10% restocking fee. Goods only accepted within 30 days of the original invoice date. Refused shipments are subject to return freight charges.
Any Firearm that is accepted is non-returnable and non-refundable.
Special Order Items may not be returned.
Company Policy on price changes:
- If an item goes on sale up to 7 days after your purchase date (the date you placed the order), you will be issued a KGC gift card for the difference in price on all shipped and unshipped items.
- If after 8 days from the date of purchase and the price changes there will be no refund given.
- If the price changes in the 7 day time frame it is the customer’s responsibility to contact Kentucky Gun Company to obtain a refund gift card.
- Prices can change without notice, it is not Kentucky Gun Company’s responsibility to notify the customer.
Cancelled warehouse item orders will be charged a 10% restocking fee.
All Firearms are covered by Manufacturer Warranty. In most cases, it is best to send your firearm directly to the manufacturer for repair or adjustment. Most manufacturers offer superior service, if you find a manufacturer un-cooperative with legitimate warranty claims, call us, we will go to bat for you.
Used guns Have a 30 day warranty. We will repair, replace, or refund the purchase at OUR discretion. Firearms sent back for warranty claim, that have been altered, missing parts, or attempted self gunsmithing will not qualify for 30 day warranty. Call KYGUNCO.com if you have any questions, 877-348-3594.
Electronic Devices, Hearing Protectors, Lasers, Rangefinders, Lights and other electronic devices are covered by the manufacturer, and must be returned to the manufacturer for repair or replacement. No refunds or returns are accepted on these types of items. We only carry Electronic Devices that are covered under warranty by a reputable manufacturer. You should note, we strenuously sort through our manufactures warranties to make sure our customers are covered. Please consult your owner’s manual for warranty information, or call us for instructions, 877-348-3594.
If you are not satisfied with your Accessory Product (other than exceptions such as firearms, electronic devices, optics etc.), you may return it within 15 days for a full refund, less shipping costs. Item must be unused and in 100% original condition with all labels and papers intact. Contact us by phone or email to return a product:
Layaway Our layaway program is a non-refundable 30% down, and 90 days to pay the remainder. You can place your order online. In the comment section of the payment page, simply tell us how much you want to pay for the down payment & how you will be paying for it.